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Evaluating RAG Systems: The Metrics That Actually Matter
Latest   Machine Learning

Evaluating RAG Systems: The Metrics That Actually Matter

Last Updated on August 29, 2025 by Editorial Team

Author(s): MahendraMedapati

Originally published on Towards AI.

How to measure success and systematically improve your RAG system’s performance

You’ve built your first RAG system, it’s retrieving documents and generating answers… but how do you know if it’s actually working well? How do you measure success? And most importantly, how do you make it better?

Evaluating RAG Systems: The Metrics That Actually Matter

Picture this scenario: You’ve deployed your RAG system to help customer support. Sometimes it gives brilliant, accurate answers that solve problems instantly. Other times, it completely misses the mark, retrieving irrelevant documents or generating responses that sound convincing but are totally wrong.

The article outlines the importance of evaluating Retrieval-Augmented Generation (RAG) systems, emphasizing that evaluation is essential to discern whether these systems are performing optimally. It details the two-part evaluation challenge — dividing it into retrieval and generation evaluations — and highlights key metrics for assessing both components, including precision, recall, and faithfulness. The piece culminates in a comprehensive framework for systematic evaluation, improvement techniques, and suggestions for creating effective evaluation datasets, all aimed at enhancing the reliability and performance of RAG systems.

Read the full blog for free on Medium.

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