Author(s): The Hackett Group Originally published on Towards AI. Generative AI in GBS Global Business Services (GBS) organizations are under increasing pressure to deliver more than cost efficiency. As enterprises face growing complexity, rising expectations, and rapid digital change, GBS is being …

Author(s): The Hackett Group Originally published on Towards AI. Artificial intelligence has evolved beyond experimentation and is now at the core of how leading enterprises operate, innovate, and compete. While most organizations have deployed AI in at least one function, few have …