The Human Machine Harmony

Author(s): Andy Spezzatti

Originally published on Towards AI.

AI Agents and the Human-Machine Collaboration

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2024 is shaping up to be the year of agents. A lot of companies are now experimenting with AI agents, tools like MultiOn have grown by connecting agents to outside websites, and frameworks like LangGraph and LlamaIndex Workflows are helping developers build structured agents.

Salesforce recently released AgentForce at their Dreamforce conference in in San Francisco. ServiceNow and HubSpot have similarly introduced their AI agents, all promising game changing task automations and improved customer experiences. At the same time, an increasing number of startups are using these agents to deliver improved ROI to their customers.

Yet, despite their popularity within the AI ecosystem, agents have yet to fully demonstrate their promised return on investment (ROI) in the broader enterprise world.

AgentForce light show at Dreamforce 2024 conference | Image from the Author

So what is so different about this new generation of products, and will they significantly change the way we work?

AI agents are not new. Even though they really became widespread and sexy in 2024, AI agents have been studied for over half a century.

It started with simple, rule-based systems like ELIZA in the 1960s. These early attempts at creating… Read the full blog for free on Medium.

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